Legal notice

Returns, Cancellations and Refunds

All purchases are subject to the terms set out in this policy.

Cancellation

For orders placed online or otherwise at a distance, consumers may have a legal right to cancel their order within 14 days of receiving the goods, subject to applicable statutory exceptions.

Where a cancellation right applies, you must notify us within the applicable cancellation period. Please contact us using the details provided on our website.

Certain products or services may be exempt from cancellation rights where permitted by law, including, where applicable, personalised or bespoke products, sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, and services or digital content for which performance has begun with the customer’s agreement.

Returns

Where a statutory cancellation or return right applies, goods must be returned in accordance with the applicable legal requirements and any reasonable instructions we provide.

We do not accept voluntary returns or cancellations where no legal right to cancel or return applies.

Faulty or Incorrect Goods

Nothing in this policy affects your statutory rights. If goods are faulty, damaged, misdescribed, or otherwise do not conform to the contract, you may have legal rights to a repair, replacement, refund, or other remedy under applicable consumer law.

Refunds

Where a refund is legally due, we will process it in accordance with applicable law and the terms of your purchase.

This policy does not exclude or restrict any rights that cannot legally be excluded or restricted.

If you have any questions regarding cancellation, returns or refunds, please contact us before placing your order.